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Bilingual Administrative Assistant with Customer Service Professional
Prepare to work in a variety of office environments or be an entrepreneur
By enrolling in the University of Central Missouri's Bilingual Administrative Assistant with Customer Service Professional certificate program, students learn to work as an integral part of an office team as well as skills essential for entrepreneurs? This comprehensive course prepares students for employment in entry-level office and administrative positions. Included is an entrepreneurial component for individuals wanting to own their own business. You will also be prepared to take the a national certification exam in customer service. Through this program, students earn an industry-recognized certificate and continuing education units which may not be applied to a degree program and are not eligible for federal financial aid.
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$3,495 |  |
Classes forming now. Let us know of your interest, and we will keep you informed of all course offerings. |
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200 hours including classroom and homework |  |
18 years of age or older; high school diploma or GED; basic use of computers. |
Begin your new career and be ready to earn national certificate
Learn to apply excellent customer service, use desktop software and apply administrative solutions in an office environment. Students successfully completing the program are well prepared to take the exam from the National Retail Federation Foundation in Customer Service, earning a national certification. Administrative assistants perform a variety of duties essential to efficiently managing an organization or business. They serve as information and communication managers; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information.
What you will learn
- Skills for employment success such as integrity, self-leadership, teamwork, communication and problem-solving
- Exceptional customer service
- Administrative office assistance training including communication systems, communication management, organization principles, project management and business management
- Computer and applications including Microsoft Office and Internet/WWW
