DLII Services - FAQ

Blackboard Support

Q: How do I merge two sections of the same course into a single course?

A. Please submit a Course Merge Request Form. Use your UCM network ID and password to login.

 

Q: How do I copy content between courses?

A. Please consult the Course Copy Guide for copying content between courses (semesters).

 

Q: How do I create a backup of my course?

A. Please review the Archiving Course document for a step-by-step guide in creating a backup of your Blackboard course.

 

Video Production Services

Q: Who do I contact to schedule recording time in the DLII studio?

A: Contact Kordell Ballard to schedule the DLII studio.

Q: What hours is the DLII studio available?

A: The DLII studio is available for scheduling from 8:00-4:00 Monday through Friday.

Q: What is the turnaround time for DLII recordings?  

A: We do our best to have DLII recording made available via the DLII YouTube channel or embedded within a course Bb shell within 48 hours of the recording.

Q: How much does it cost to use the DLII video studio?

A: The DLII video studio is free to use for the creation of any UCM related media.

Q: Can students use the DLII studio?

A: Students can utilize DLII video services for academic related requests.  Non-academic UCM related requests will be considered per request.

 

Poster Printing

Q: What file format do you prefer?

A. PDF is preferred. Most programs can save or export as PDF. We prefer PDF as it guarantees that we are printing your poster in the most accurate way possible, regardless of the fonts you may have used in the layout process.

 

Q: When do I need to provide my PDF file to DLII in order to meet my deadline?

A. As soon as possible. Printing is performed on a first come, first served basis. To ensure that we are able to accommodate your deadline, we require a minimum of FIVE business days after receiving your print-ready file. More lead time is appreciated!

 

Q: Can you print a Hello Kitty poster for me?

A. Sorry, no. DLII may only print posters that are copyright free and are directly used to support classroom instruction/activities. We can also print your conference research poster; however, we must charge your department our material cost for printing. Contact DLII for current research poster print pricing.

 

Q: What size paper do you have?

A. We stock a single roll paper size that measures 36 inches wide and 100 feet long. Posters are printed to the roll paper and the excess is trimmed. We can print a poster measuring 36" x 48", or 36" x 72" for example, but NOT 44" x 44" as both dimensions exceed the width of the roll paper.